All customers purchasing a registered office service, virtual address or company formation will need to be identified.

In simple terms, we need to identify our clients before they can start using our services.

Under the Money Laundering Regulations (MLR) we are legally required to know our client. This is often referred to as Anti-Money Laundering (AML). We will ask for identification documents, conduct searches on their identity and may request additional documents are provided.

Please do not begin using our address until you have received communication from us confirming that we have successfully checked your identity. On receipt of the activation email you can start using our address.

Company formations may be delayed while we endeavour to check the identity of all directors, shareholders and PSCs electronically. If we email you requesting identification documents please provide these as soon as possible so that we can process the formation.

What documents will we request?

You can find detailed information on the AML documents here as it will depend on your circumstances

We normally request the following documents for anyone connected to the business using our service (e.g. all directors, shareholders, PSCs, members, partners, owners etc.)

 Photo Identification – A copy of a passport or photo driving licence (with at least 6 months validity).

 Address Identification – A copy of a utility bill, council tax letter or bank statement (issued in the last 3 months). We DO NOT accept mobile phone bills, tax statements or invoices. The document should confirm you pay for a ‘utility or service’ at the residential address. Driving licence is not proof of address.

 Registration Form – We need a signed copy of our registration form.

These documents can be email to us. On receipt we will carry out a ‘soft search’ on your credit file to check the name and address details are correct. This soft search will not affect your credit history and is simply used to verify your details.